The Pet Services Manager will lead the daycare, boarding, grooming, and training teams in providing excellent service and care for our pup and people customers while maintaining quality and safety standards.
The ideal Pet Services Manager has...
- Proven experience in the pet care industry, overseeing multiple service lines, including grooming, training, daycare, and boarding
- A strong ability to lead and inspire teams, getting results through coaching and motivating others
- High attention to detail in order to keep us compliant and the pups and people safe
- A deep understanding of pet care processes and the ability to champion pre-existing policies and protocols
- A proactive approach to problem-solving and addressing challenges head-on
As our Pet Services Manager, you will…
- Lead our daycare, boarding, grooming, and training teams to ensure quality care across each service line
- Support team members on-site, solving problems, and handling escalated situations
- Champion and uphold existing company policies and protocols, ensuring compliance and excellence
- Oversee the daily operations of daycare, boarding, grooming, and training services
- Manage staffing resources effectively to meet operational needs and maintain smooth workflows
- Track key service metrics and ensure goals are met
- Collaborate effectively with other leaders in the building
Skiptown Perks:
- Competitive salary
- 30% off Skiptown services
- Free VIP Membership
- Employer contribution for Medical, Dental, and Vision benefits for full-time employees (Vision is free!)
- Other perks to be discussed during the interview process!
What we’re looking for:
- Minimum 3 years of experience in a daycare, boarding, grooming, or training facility with at least 1 year in a leadership role
- Proven experience in overseeing daycare, boarding, grooming, or training services
- Strong people leadership skills, with the ability to inspire, coach, and get results through others
- Reliability and punctuality—you understand the pups can’t wait!
- Excellent organization skills (you don't have a 'laundry chair'!)
- Attention to detail and the ability to follow established processes and policies
- Availability to work some major holidays
Physical Demands:
- Ability to perform physical movements such as kneeling, bending, and repetitive wrist/arm use
- Comfortable working outdoors, even in adverse weather conditions (heat, cold, rain, snow)
- Ability to pull up to 140 lbs and lift up to 40 lbs
- Capable of being on your feet for up to 8 hours a day, often on uneven or hilly surfaces