Skipper is a rapidly growing, technology-enabled startup based in Charlotte, NC that’s revolutionizing the pet care industry through a top notch team and cutting-edge technology. We provide pet owners with an unparalleled level of convenience, accountability and care. Come join our team of dog lovers and be a part of the "next big thing" in pet care.

Support Lead

As a Support Lead, your primary role will be to receive inbound phone calls from Skipper Team Members and Clients. You’ll advise on best practices, resolve scheduling issues and provide support tech support to clients and staff.

The ideal candidate is extremely organized, calm, and friendly - and thrives in a fast-paced environment. We are looking for outgoing, highly motivated and reliable leaders with a proven ability to work in a small team and have a huge impact.

What you’ll do:

  • Resolve incoming Team Member and Client questions and issues
  • Provide emergency and on-call support to team members
  • Serve as a backup for conducting client consultations
  • Support operations for quality control management of team member performance
  • Aid in resolving scheduling conflicts throughout the day
  • Troubleshoot tech issues with team members and clients

What we’d like to see:

  • High level of comfort with technology
  • Highly organized and detail-oriented
  • Strong knowledge of the Charlotte area
  • Love of dogs and excitement about becoming proficient in animal behavior
  • Outstanding communication skills and ability to build relationships
  • Must have reliable transportation.