Join our pack and develop your team in Charlotte!
Skiptown Overview:
Skiptown is on a mission to make the lives of pets and their people easier, and even more fun, through a tech-enabled, premium pet services ecosystem, and state-of-the-art facilities. Our 25,000 sq. ft indoor and outdoor space offers dog daycare, boarding, grooming, training and a social bar - and will soon expand to include retail.
The Front of House Supervisor will help lead the Bar and Park Services team in providing excellent service for our dog customers and their people while maintaining a fun and safe environment.
The ideal Front of House Supervisor is someone who…..
- Loves making an impact while ensuring that our dogs and their people receive the highest standard of hospitality
- Supports their team, proactively fixes problems and finds solutions.
- Thrives in an entrepreneurial environment
As our Front of House Supervisor you will….
- Prepare the shift schedule and the daily role schedule and ensure that all shifts are filled, resolving staffing issues timely
- Resolve issues escalated by associates during shift and escalate emergent issues
- Oversee bar check-in/check-out process
- Serve as MOD while on shift
- Oversee the daily schedule
- Ensures a great experience for all guests
- Handle Event Preparation and Management and assist with Vendor Coordination
- Help build a high performing, engaged team. Have coaching conversation/delivering feedback on issues. Escalating disciplinary issues and documenting - to manager
Requirements:
- At least 2 years of experience working in hospitality with at least 1 year of lead/supervisory experience
- Experience in herding cats (leading a group of people)
- Must be reliable and punctual because these pups won’t wait all day!
- You put your laundry in the hamper and not in “that chair in the corner” (you’re organized!)
- You’ve put together a piece of IKEA furniture right the first time (you’re thorough and detail-oriented!)
- Availability to work most major holidays
Why is working at Skiptown so great?!
- Our Skiptown culture is fun and friendly.
- It’s never a boring day at Skiptown! Maybe this is a given, but when you’re hanging out with dogs every day, there is certainly never a dull moment and each one is filled with adventures and fun.
Structure & Benefits::
- Free Skiptown membership to the bar & park for your eligible dog(s)
- 30% off Skiptown services
- Employer contribution for Medical, Dental and Vision benefits for full time employees (Vision is free - because we want you to see all those cute puppy faces!)
- FREE DoorDash DashPass Work Perks… get your Dunkin’ fix without having to work for it
- Purple swag. Lots of purple. We’re serious. You should really like purple.
Physical Requirements:
- Capable of physical movements requiring the use of legs, wrists, hands and/or fingers including kneeling and bending.
- Ability to work in an outside environment, sometimes in adverse weather conditions such as extreme heat, extreme cold, rain, or snow.
- Ability to be on your feet and/or walking up to eight (8) hours per day for at least four (4) hours at a time frequently on uneven or hilly walking surface.
- Ability to lift up to forty (40) pounds.
- Must be 21+ years of age
Accepting applications on a rolling basis until hired.